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Who We Are:
We are the trusted AI experts for SMEs in the North East of England, building trust by helping you navigate the rapid evolution which is taking place in the AI Landscape.

AI CustomWorks specialise in AI strategy, deployment, and custom agent development focussing on highly regulated environments such as Law, Healthcare and Accountancy.
We combine strategic consulting expertise with hands-on technical delivery to help organisations use AI effectively, securely, and responsibly. Empowering organisations with intelligent, customised AI strategies and solutions that drive measurable results and sustainable growth.
Unlock the power of AI customised for your success
Discover how AI CustomWorks crafts AI strategies and solutions uniquely designed to fit your business challenges and goals. We analyse your organisation's needs, identify opportunities, and deliver transformative outcomes.
Experience AI that works for you — off-the-shelf products are carefully configured and secured, but always built around your specific requirements for maximum impact and competitive advantage.
Our Four Pillars of AI Excellence
AI Consulting and Strategy
Expert guidance to identify opportunities and build actionable AI roadmaps
AI Product Selection
Navigate the ecosystem with confidence and find your perfect AI tools
Bespoke AI Agent Development
Custom-built AI agents designed for your unique workflows and data
Onboarding and Training
Empower your teams to harness AI's full potential with confidence
Each pillar represents our commitment to delivering comprehensive AI solutions that transform how your business operates, innovates, and succeeds in an increasingly digital world.
AI Consulting and Strategy
Led by our founder, Damian Neilson, we analyse your business landscape to identify AI opportunities that drive growth, operational efficiency, and improved customer experience. We will:
  • Map workflows, assess IT/data readiness, identify automation opportunities.
  • Deliver roadmap with timelines, ROI, and risk mitigation

Strategic Advantage
Our consulting methodology has helped organisations achieve measurable efficiency gains and improved customer experience.
01
Discovery
Comprehensive analysis of your current state and objectives
02
Opportunity Mapping
Identify high-impact AI use cases aligned to business goals
03
Roadmap Development
Create phased implementation plans with clear milestones
04
Value Realisation
Define Return on Investment and risk mitigation
AI Product Selection and Configuration
Navigating the AI product ecosystem can be overwhelming with thousands of tools, platforms, and solutions competing for attention. We simplify this complexity by matching you with the best-fit AI tools for your specific needs. Our 5 stage technology management framework governs how we do this.
Identification
Map problems, set success metrics.
Selection
Market scan of AI solutions and Vendor comparison
Acquisition
Negotiate contracts, plan implementation.
Protection
Implement robust security protocols and compliance frameworks
Exploitation
Train staff, measure ROI, iterate for optimisation.
Our hands-on approach ensures seamless integration with your existing systems, optimised performance, and maximum return on investment from day one.
Bespoke AI Agent Development
When off-the-shelf solutions fall short of your vision, we build custom AI agents tailored to your unique workflows, data structures, and business logic.
From concept to deployment, we deliver AI agents that solve real problems, integrate seamlessly, and scale with your organisation's growth.
Conceptualisation
Define agent capabilities, guardrails and success criteria
Development
Build using cutting-edge AI frameworks and your data
Testing
Rigorous validation ensuring accuracy and reliability
Deployment
Launch with full support and monitoring
Onboarding and Training
AI adoption succeeds only with people — technology alone cannot transform organisations. We empower your teams with tailored training and onboarding programmes designed to build confidence, competence, and enthusiasm.
Immersive Workshops
Hands-on sessions covering AI fundamentals, tools, and best practices tailored to your industry
Role-Based Learning
Customised training paths for executives, managers, and frontline users
Ongoing Support
Continuous guidance, resources, and troubleshooting to ensure lasting success
User Adoption Rate
Teams confidently using AI tools after training
Productivity Increase
Average improvement post-implementation
Professionals Trained
Across multiple industries and roles
Our immersive sessions ensure your people confidently harness AI's full potential, driving adoption and maximising your investment's value.
Why Choose AI CustomWorks?
Our Mission
To turn the promise of AI into practical results — empowering businesses to work smarter, faster, and more efficiently.
Proven Expertise
Track record across industries delivering measurable business outcomes and transformative results
End-to-End Partnership
Strategy, tools, custom builds, and people enablement — comprehensive support at every stage
Transparent Collaboration
Open communication and collaborative approach focused entirely on your success
Cutting-Edge Knowledge
We stay at the forefront of AI innovation, bringing you the latest technologies, methodologies, and insights that drive competitive advantage.
Practical Solutions
Our focus is always on scalable, pragmatic implementations that deliver real value, not theoretical possibilities.
Ready to Transform Your Business with AI?
Let's explore how AI CustomWorks can unlock new opportunities for your organisation. Whether you're taking your first steps into AI or seeking to optimise existing initiatives, we're here to guide you.
Contact us today for a free consultation and start your AI journey with confidence. Our team is ready to discuss your challenges, ambitions, and how we can help you achieve extraordinary results.
1
Discovery Call
30-minute conversation to understand your needs and objectives
2
Initial Assessment
Complimentary evaluation of AI opportunities in your organisation
3
Proposal
Tailored recommendations and clear roadmap for implementation
Let's Build Your AI Future Together
Get in touch today and schedule your free AI strategy session. Join the growing list of organisations thriving with AI CustomWorks as their trusted partner in digital transformation.
Email
contact@aicustomworks.co.uk
Phone
01609 710142
Location
Teesside, United Kingdom